Zalora

Background

ZALORA is Asia’s leading online fashion destination, being both the largest and fastest growing fashion focused E-Commerce site in Southeast Asia. Founded in early 2012, ZALORA are present in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. Offering an extensive collection of over 500 top international and local brands and designers, customers can shop from thousands of products across men’s and women’s fashion apparel, shoes, accessories, and beauty categories online via www.zalora.com.

Challenge

ZALORA wanted to provide its customers in Hong Kong with a convenient method of E-Commerce returns. Due to the outdoor lifestyle of many Hong Kong citizens and the infrastructure of the city, offering efficient product returns is a real challenge for retailers. ZALORA required a customer-centric system with a focus on ease and convenience to provide the consumer with the option to return unwanted items back to the retailer with the minimum of hassle.

Solution

In Hong Kong Royale International provided ZALORA access to Royale’s citywide Pick-Up/Drop-Off (PUDO) network of over 400 convenience stores. This enables consumers to return any unwanted purchases to their nearest 7-11 store location hassle free. Royale International then collects the returns from the PUDO points and returns them the following day to ZALORA for processing. Royale International’s network gives unrivaled citywide coverage and convenience to consumers whilst at the same time offering ZALORA a unique solution to offer to their customers.