Email us at: info@royaleinternational.com<\/a><\/strong><\/p>\n\tEmail us at: How do I make a loss\/ damage claim?<\/p>\n \n Read more\n <\/a>\n Please contact your local Royale International Customer Service Department for any claims process. The Royale International Group reserves the right to change or amend the Standard Trading Conditions at any time and without prior notice. A copy of Royale International’s Standard Trading Conditions may be downloaded from this website.<\/p>\n \n Read more\n <\/a>\n What kinds of items are restricted?<\/p>\n \n Read more\n <\/a>\n Please refer to\u00a0https:\/\/staging.royaleinternational.com\/?route=special-restriction<\/a>\u00a0for further information.<\/p>\n \n Read more\n <\/a>\n Do I have to process a customs declaration in Hong Kong? Where can I get the details?<\/p>\n \n Read more\n <\/a>\n Yes. In general, any individual who imports or exports any articles from\/into Hong Kong (other than several exempt articles), are required to lodge import\/export declarations within 14 days after the importation\/exportation. Please contact your local\u00a0Customer Service Department for necessary flight detail information if required.<\/strong><\/p>\n \n Read more\n <\/a>\n How can I track my shipments?<\/p>\n \n Read more\n <\/a>\n You can track your individual shipment through our website (www.royaleinternational.com<\/a>) by typing in the HAWB on the tracking page.<\/p>\n \n Read more\n <\/a>\n Can a package be held at the local depot of the relevant destination for the consignee to pick up?<\/p>\n \n Read more\n <\/a>\n Yes. In general, there is no surcharge to hold packages for pick up during office hours.<\/p>\n \n Read more\n <\/a>\n Can I reroute packages that have been sent or make an address correction?<\/p>\n \n Read more\n <\/a>\n Yes. Please note that additional restrictions and fees may apply for rerouting a package.<\/p>\n \n Read more\n <\/a>\n Can I request my shipment to be delivered at specific date\/ time?<\/p>\n \n Read more\n <\/a>\n Special delivery can be arranged subject to surcharge.<\/p>\n \n Read more\n <\/a>\n Can I send COD\/Freight collect shipment to overseas?<\/p>\n \n Read more\n <\/a>\n Yes, we can arrange for COD\/Freight collect overseas but country restrictions may apply.\u00a0 Please check with your local\u00a0Royale International Customer Service Department<\/strong><\/a>\u00a0for more details on which countries this service is available.\n(*Please note that all charges upon shipment arrival will be charged to the Shipper\/Sender should the Consignee\/Receiver fail to pay.)\n \n Read more\n <\/a>\n Do I need to provide an invoice for a gift?<\/p>\n \n Read more\n <\/a>\n Yes, all non-document shipments require an invoice.<\/p>\n \n Read more\n <\/a>\n What are your transit times?<\/p>\n \n Read more\n <\/a>\n Please contact your local sales representative or email\u00a0sales@royaleinternational.com<\/a><\/p>\n \n Read more\n <\/a>\n I want to issue an airway bill myself, is it possible?<\/p>\n \n Read more\n <\/a>\n This is possible. To issue an airway bill, please log into your RIG account under the MyRIG Login tab from the homepage (www.royaleinternational.com<\/a>) and follow the relevant instructions.\nFor further information and assistance, please contact us.\n \n Read more\n <\/a>\n What should I do if I do not have a physical air waybill on hand? Can I use a photocopy?<\/p>\n \n Read more\n <\/a>\n You can order your air waybills through our\u00a0Customer Service Department<\/strong><\/a>\u00a0before you run out of stock.\u00a0 Normally, it will take 2-3 days for delivery.\u00a0 Please do not use a photocopy as this will not be valid. If you do not have supplies then please contact our staff who will prepare and email a copy to you.<\/p>\n \n Read more\n <\/a>\n Is Pick-Up Service available during public holidays?<\/p>\n \n Read more\n <\/a>\n Yes, pick up services during public holidays can be pre-arranged but may be subject to a service charge.<\/p>\n \n Read more\n <\/a>\n What kinds of documents are needed for sending parcels?<\/p>\n \n Read more\n <\/a>\n What are the different costs between a box and a pouch delivery?<\/p>\n \n Read more\n <\/a>\n Box shipments may attract volumetric weight. This is calculated by the industry standard length x width x height\/5000 calculation to give you the volume weight. If greater than the actual weight then volume weight is charged. Volume weight is not charged on pouch shipments.<\/p>\n \n Read more\n <\/a>\n Can we send shipments to a P.O Box?<\/p>\n \n Read more\n <\/a>\n We cannot deliver to a P.O Box unless there is a Consignee\u2019s name and telephone number available for us to contact prior for delivery arrangement.<\/p>\n \n Read more\n <\/a>\n Why is tax and duty charged for my samples where there is no commercial value?<\/p>\n \n Read more\n <\/a>\n Customs may re-assess the value of your shipment if it is deemed inaccurate and apply duty. It is important that the declared value of the shipment is accurate.<\/p>\n \n Read more\n <\/a>\n Are there any additional handling charges apart from the courier fee?<\/p>\n \n Read more\n <\/a>\n In some countries, shipments are subject to Tax and Duty charges imposed by the destination country. \u00a0It should be clearly marked on the airway bill if tax\/duty is to be paid for by the shipper or consignee. Tax and duty rates vary on a country level so please ask us if any information is required. Tax and duty will be charged to Shipper\/ Sender if the Consignee\/ Receiver fail to pay.<\/p>\n \n Read more\n <\/a>\n Do you offer a drop off service?<\/p>\n \n Read more\n <\/a>\n Yes we offer a drop off service at our processing hub. Please contact us for more information.<\/p>\n \n Read more\n <\/a>\n Does the Royale International Group provide packaging materials?<\/p>\n \n Read more\n <\/a>\n Yes, we provide supplies of pouches, boxes and air waybills free of charge. Supplies materials will be delivered to you within 2-3 working days.<\/p>\n \n Read more\n <\/a>\n How do I open a Royale International account?<\/p>\n \n Read more\n <\/a>\n You can download a copy of the Account Set Up Form and Known Consignor Aviation Security Declaration Form on our corporate website (www.royaleinternational.com<\/a>) and fax or email it back along with a copy of your company\u2019s Business Registration Certificate to your local Royale International Sales Representative. \u00a0We will then contact you to activate your account.\nAlternative please simply give us a call and speak to one of our sales team who will be happy to help you open an account.\n \n Read more\n <\/a>\n What type of service does Royale provide?<\/p>\n \n Read more\n <\/a>\n We provided customized one stop integrated courier and logistics solutions including courier, air freight, warehousing, mail, distribution and time critical services.\nFor further information, please refer to the \u2018Services\u2019 tab which can be located on our homepage at\u00a0www.royaleinternational.com<\/a>.\n \n Read more\n <\/a>\n
\ninfo@royaleinternational.com<\/a><\/strong>\n\n\t\tFrequently Asked Questions\n\t<\/h2>\n
\n \t